“It helps keep the bus moving…”
While driving my bus, I often encounter passengers who are not ready to pay their fare, sometimes resulting in significant delays. We’ve all seen them: The person who puts down their bag and then fishes around in their pockets for change or the person who pulls out their wallet and thumbs through virtually every credit card and punch card they own looking for their ORCA card. I’ve heard from many passengers that they consider this behavior rude so I’ve developed a routine to try remind passengers to have their fare ready. In as upbeat, positive, and non-scolding tone of voice as I can muster I quietly say, “It really helps keep the bus moving if you can have your fare ready when you see me coming.” People don’t like to be scolded (Seriously, have you ever enjoyed it?) but I’ve found that most folks seem to get it and realize I’m just trying to keep the bus moving for everybody.
Yesterday’s trip north on the D Line was a perfect example. After a passenger boarded at Dravus Street and proceeded to execute the “fish through the pockets” routine, I gave my gentle reminder – The passenger finished paying, moved to the rear of the coach, and I started driving. One more quick stop right before the bridge for a few passengers to jump off and then, as luck would have it, the traffic lights switched to yellow and then red – and then the bridge went up. It would have been a perfect video for Metro to use as a reminder to have your fare ready. This example is extreme – usually the worst delay is missing a traffic light cycle – but payment delays are still very common and add up, costing passengers time and Metro a LOT of money to be sure. I’m sure most of the people reading this are among Metro’s fastest paying customers, but if you aren’t yet, can you do your fellow passengers a favor? Please have your fare ready before you board. Thanks!