Cash payment on Metro buses has been steadily declining for years. This is good news since it improves system efficiency, given amount of time required to accept cash on buses. (Anybody who has stood in line behind a group of passengers paying cash knows exactly what I mean) A relatively pain free way to encourage more ORCA adoption would be to shorten the cut for paper transfers by 30 minutes. Current Metro policy is to cut transfers between one hour and 30 minutes and one hour and 59 minutes after a trip’s arrival time at Pike, Pine, or Union streets for Inbound trips or the terminal for other trips. In addition to this generous amount of time, Metro also directs drivers examining transfers to allow for headway time between coaches which could add, in theory, up to two hours to a paper transfer. These generous terms make paper transfers more valuable to passengers in most cases, not to mention the possibility of hoarding them.
To figure out when a transfer should be cut, I look at a trip’s arrival time at Pike/Pine/Union/Terminal, add two hours, and then round down to the closest 30 minute cut. So a 4:57 arrival time at 3rd & Pike would have a transfer expiration cut of 6:30. If the passenger is transferring to a route with 30 minute headways, the expiration time would actually be 7:00.
Long term transfers should be discontinued and a cash surcharge imposed to keep cash payment as an option but drive it to the lowest level possible. London’s bus fare structure is a perfect example. In my most recent trips to London I traveled by bus extensively and honestly don’t recall seeing a single person pay cash.